Keppel Electric Pte Ltd, a prominent energy company based in Singapore, has been providing reliable energy solutions to businesses and households for several years. With a strong presence in the Singaporean market, KE has established itself as a trusted provider, offering a range of electricity plans tailored to meet various needs. In this article, we will delve into the history, services, promotions, and benefits associated with Keppel Electric, shedding light on why they are a preferred choice for Singapore’s consumers.
History and Company Profile
Keppel Electric Pte Ltd traces its roots back to its establishment as a fully-owned subsidiary of Keppel Infrastructure Holdings in 2001.
As a licensed retailer, the company operates in alignment with Singapore’s liberalized electricity market, delivering competitive solutions to customers across various sectors. Keppel Electric provides reliable electricity supply to multinational companies, small and medium sized enterprises, and government bodies. Priding themselves on providing high-quality and efficient service to 150,000 residential customers since the launch of the Open Electricity Market in April 2018.”
Their headquarters are located in the iconic Keppel Bay Tower, situated at 1 Harbourfront Avenue, Singapore 098632.
Services Offered
Keppel Electric offers customers a straightforward selection process when it comes to choosing a plan.
There are two main types of plans available: fixed-priced plans and carbon-neutral fixed-price plans.
In the past, the business had a variety of plans, and shorter commitment plans were generally more affordable. However, some of these plans, such as the DOT (discount off tariff) plans and the peak and off-peak KNIGHT plans, have been phased out. In their place, Keppel Electric has introduced the new carbon-neutral Keppel Electric ecoGreen 12-month and 24-month plans. These plans are priced at $0.3780/kWh, which is competitive with other green energy plans in the market.
By offering a streamlined selection process and focusing on environmentally-friendly options like the ecoGreen plans, Keppel Electric aims to provide customers with affordable and sustainable electricity options.
Promotions and Benefits
Keppel Electric frequently introduces promotions and benefits to enhance customer experiences and provide added value.
These promotions may include attractive sign-up bonuses, referral rewards, cash rebates, or exclusive discounts. They have a page listed on their site dedicated to
By actively engaging with customers through promotional activities, Keppel Electric strives to build long-term relationships and offer incentives for potential savings on electricity bills.
Billing and Payment Options
Keppel Electric ensures a seamless billing process and offers multiple payment channels for customer convenience. C
ustomers can receive their bills through various mediums, including email or traditional mail.
Payment options encompass online platforms, bank transfers, GIRO arrangements, or manual payment at authorized counters. These flexible payment methods cater to different customer preferences, allowing for hassle-free transactions.
Customer Experience and Reviews
Customers who have engaged with Keppel Electric often express satisfaction with the company’s services.
On the popular review site Seedly, they hold a 4.1 rating, with customer service being rated a 3.7, Ease of signup a 4.5 and the online portals 4.0.
Positive reviews highlight the reliability of their energy supply, competitive pricing, and attentive customer support. Keppel Electric’s commitment to addressing customer concerns promptly and providing efficient solutions contributes to their positive reputation in the market.
Understanding Electricity Plans
To make an informed decision, it is crucial for customers to have a clear understanding of the various electricity plans offered by Keppel Electric.
The company provides comprehensive information about each plan, including contract durations, pricing structures, and potential savings. By educating consumers on the specifics of each plan, Keppel Electric empowers them to choose the most suitable option for their needs.
Advantages of Keppel Electric
Keppel Electric stands out in Singapore’s electricity market due to several key advantages. First and foremost, the supplier ensures a reliable and uninterrupted energy supply, minimizing disruptions to customers’ daily operations.
Additionally, their competitive pricing and flexible plans contribute to potential cost savings for businesses and households. Keppel Electric’s commitment to renewable energy sources further underscores their dedication to sustainability and reducing the environmental impact.
According to their fact sheet, Keppel Electric does not require a security deposit from Singaporeans and PRs, nor is there an admin or registration fee for opening an account. That said, there are common but avoidable fees like 1% for late payment and $2.14 per bill for paper billing (e-bills are free).
It is important to be aware of Keppel Electric’s early termination charges as a significant fee to consider. Unlike certain suppliers that impose a one-time fee for canceling a contract prematurely, Keppel Electric follows a different approach. If you decide to terminate your contract early, you will be required to pay approximately 30% of your regular bill for the remaining contract duration. Later in this article, I will provide a more detailed explanation of this fee structure. It is crucial to keep this in mind, especially when entering into long-term contracts with Keppel Electric.
Exploring the Future
As Singapore’s electricity landscape continues to evolve, Keppel Electric remains at the forefront, adapting to changing market dynamics. The company actively explores innovative solutions to improve energy efficiency and integrate renewable energy sources into their offerings, and their commitment to staying ahead of the curve positions them as a trusted partner in Singapore’s sustainable energy journey.
A brief overview of the Singapore Energy Market
The Singapore energy market is a dynamic and competitive landscape that has undergone significant transformations in recent years. Here’s a brief overview of the Singapore energy market, highlighting its structure, key players, and regulatory framework:
Market Structure: The electricity market in Singapore is divided into two main sectors: the wholesale market and the retail market. The wholesale market deals with the generation and trading, while the retail market focuses on the sale and supply of electricity to end consumers.
Key Players: Several key players operate in the Singapore energy market. These include power generation companies (gencos) responsible for generating electricity, retailers who sell to consumers, and the national grid operator, Singapore Power (SP) Group, which manages the transmission and distribution infrastructure.
Regulatory Framework: The Energy Market Authority (EMA) is the regulatory authority responsible for overseeing the energy market in Singapore. EMA sets policies, promotes competition, and ensures the reliability and efficiency of the energy sector. The Open Electricity Market (OEM) initiative, launched in 2018, introduced competition in the retail market, allowing consumers to choose and use their preferred retailer.
Liberalization and the Open Energy Market: The Singapore energy market underwent a process of liberalization to enhance competition and provide greater choice for consumers. The OEM initiative allows consumers to select their electricity retailer from a wide range of providers offering various pricing plans, contract terms, and value-added services. This liberalization has led to increased competition and innovation in the retail market, benefitting consumers with better pricing options and enhanced customer service.