Senoko Energy is a prominent Singaporean energy company and a leading electricity retailer, providing reliable and cost-effective electricity solutions to businesses and households. With a strong presence in power generation and supply, the company has gained the trust of customers across Singapore. In this article, we will explore the company’s profile, services, price plans, sustainability efforts, and customer-centric approach.
Senoko Company Profile
Senoko Energy is a well-established energy company in Singapore, specializing in power generation and retail electricity services.
As a trusted electricity retailer, they play a crucial role in meeting the energy needs of businesses and households throughout the country. Their commitment to reliability, quality service, and customer satisfaction has made them a prominent player in the Singaporean energy market.
During the soft launch of the Open Electricity Market in Singapore in April 2018, Senoko Energy introduced individual energy plans for households and small and medium-sized enterprises. This initiative was in line with the Energy Market Authority’s (EMA) efforts to promote competition and consumer choice in the electricity market.
As one of the 13 approved electricity retailers, Senoko Energy played a significant role when the Open Electricity Market was opened nationwide in May 2019. It was among the six retailers that not only supplied electricity but also generated their own power, highlighting their integrated capabilities in the industry.
As the largest and most efficient power generation company in Singapore, Senoko Energy has a licensed capacity of 2,807 megawatts (MW), providing about 20 per cent of the nation’s electricity needs.
Senoko Energy has three subsidiaries: Senoko Energy Supply Pte Ltd (SES), a leading retailer of electricity and related services; Senoko Services Pte Ltd (SSPL), a provider of fuel storage tank leasing and terminal services; and Senoko Gas Supply Pte Ltd (SGS), a gas operations company.
Services Offered
Senoko Energy offers a comprehensive range of electricity services tailored to meet the diverse needs of customers. Whether it’s for businesses or residential purposes, Senoko Energy provides flexible price plans designed to offer competitive rates and maximize cost savings.
Their customer-centric approach ensures that customers can easily access and manage their accounts through an online portal, making changes, checking bills, and obtaining valuable information with ease.
Senoko offers these four energy plans for households:
LifeSave6: This is a 6 months plan
- Inclusive of GST
- No transmission loss charge
- No hidden cost
LifePower12: This is a 12 month plan
- Inclusive of GST
- Promo code applies for new & renewal customers
- No transmission loss charge
- No hidden cost
LifePower24: This is a 24 month plan
- Inclusive of GST
- Promo code applies for new & renewal customers
- No transmission loss charge
- No hidden cost
LifeGreen24: This is a 24 month plan
- Inclusive of GST
- Promo code applies for new & renewal customers
- No transmission loss charge
- No hidden cost
These plans have been well-received by customers seeking cost savings and reliable electricity supply. Senoko Energy’s transparent pricing structure enables customers to make informed decisions and manage their monthly electricity bills effectively.
Sustainability and Environmental Commitment
Senoko Energy recognizes the importance of sustainable development and actively promotes environmentally friendly practices. They equip their power generation systems with advanced technologies and processes to reduce their carbon footprint and minimize environmental impact. Senoko Energy engages in waste management initiatives and continually explores innovative solutions to support Singapore’s vision of becoming a greener and more sustainable nation.
Electrify partners Senoko Energy and ENGIE Factory to launch Singapore’s first peer-to-peer (P2P) energy trading pilot project, SolarShare, allowing consumers to purchase renewable electricity produced by private solar panel owners via an online marketplace pilot project will empower Electrify to leverage a forecasted US$60M solar energy opportunity in Southeast Asia by 2023.
Customer-Centric Approach
At Senoko Energy, customer satisfaction is paramount. Their website provides comprehensive information about their services, price plans, and energy-saving tips. Customers have the convenience of accessing their accounts online, making changes, checking bills, and finding useful information.
For those who prefer personal interaction, Senoko Energy’s office is located within a short distance from Admiralty MRT Station, making it easily accessible for customers seeking face-to-face assistance from their friendly and knowledgeable staff.
According to Seedly, the website for energy supplier reviews, they hold a 4.8 review out of 5 which is an outstanding rating.
Positive reviews highlight the competitive pricing and attractive promotional offers provided by Senoko Energy. Customers appreciate the cost savings they have achieved through the company’s price plans and the convenience of online account management. Senoko Energy’s customer service is also commended by some users who found the staff to be responsive and helpful.
How can you switch energy suppliers?
In Singapore, consumers have the option to switch energy suppliers to choose the most suitable one for their needs. Here’s a general overview of how you can switch energy suppliers in Singapore:
- Understand the Open Electricity Market (OEM): The Open Electricity Market was introduced in 2018, allowing consumers in Singapore to choose their electricity retailer. Under the OEM, you can select from various licensed retailers instead of being limited to the regulated tariff offered by SP Group.
- Compare electricity retailers: Research and compare different electricity retailers in Singapore. Consider factors such as pricing plans, contract terms, customer reviews, and additional services or benefits offered.
- Check your eligibility: Ensure that your premises are eligible for switching electricity retailers. Most residential and business premises in Singapore are eligible, but it’s essential to confirm this before proceeding.
- Select a retailer and plan: Once you have compared the available options, choose the electricity retailer and pricing plan that best suits your requirements. Take note of contract terms, billing arrangements, and any additional services or benefits included.
- Register your switch: Contact your chosen electricity retailer to initiate the switching process. They will guide you through the necessary steps, which may involve providing some personal information and documentation.
- Confirmation and meter reading: After registering, you will receive confirmation from your new electricity retailer. They will inform you about the switch date and coordinate with SP Group to facilitate a meter reading.
- Billing and services: Once the switch is complete, you will start receiving your electricity bill from your new retailer. They will handle billing and related services, such as meter readings and customer support.
It’s important to note that while switching energy suppliers in Singapore is generally straightforward, there may be differences in the process and requirements among different retailers. Therefore, it is advisable to check the specific guidelines and procedures provided by your chosen retailer.